Telephone skills are essential for anyone who interacts with others by phone. This course will develop your core telephone skills, so that you can deliver a positive, professional persona at all times.
Build confidence and skills for handling telephone calls more professionally. This comprehensive telephone training courses cover professional telephone techniques and call handling etiquette, with an emphasis on customer service.
Our Customizable In-Class Training Programs Offer Many Advantages:
- They come to you in the familiar MS Word document and PowerPoint files, enabling you to tailor the content, add, remove, or change as you like.
- You receive the files by e-mail within 24 hours of ordering. No shipping charges.
- You save the files on your PC to use at any time.
- There is no time limit to your license to use this material. You don’t need to renew annually at additional cost, and you don’t pay for participant workbooks saving you hundreds of dollars.
Email us at [email protected] to receive a custom quote.
- Single User License: This license authorizes one user to deliver the workshop to the employees of the company he/she works for in face-to-face sessions- or, a consultant can train his/her clients’ employees in face-to-face sessions. Only the Participant Workbook can be duplicated and given to attendees of the training sessions.
- Organization License: This wider-use license allows the organization to assign the use of the purchased program to an unlimited number of their trainers in order to train that organization’s employees/clients. The organization may also post the content of the program or parts of it on their Intranet or by other forms of distribution to its employees.
WE CAN DELIVER IT FOR YOU:
We can also deliver these workshops at your site. Email us at [email protected] for a proposal.